1. Who We Are
Loniq is a brand of Daredia Life Sciences LLC, a United States limited liability company. We operate the website loniqlife.com and act as the data controller responsible for the personal information collected through our platform.
2. Information We Collect
We collect information you provide directly to us, information gathered automatically during your visit, and data from trusted service providers.
A. Information You Provide Directly
- Contact Details: Full name, email address, phone number, shipping address, and billing address.
- Order & Transaction History: Records of products purchased (CORE, FORGE, RENEW), protocol subscriptions, order dates, and payment transaction IDs.
- Customer Communications: Support inquiries, feedback, product reviews, and survey responses.
- Account Credentials: Username and encrypted password created for member access.
B. Information Collected Automatically
- Device & Usage Data: IP address, browser type, operating system, device identifiers, and page viewing statistics.
- Interaction Data: Referring URL, pages visited, time spent on site, and navigation paths.
Sensitive Information Guarantee
If you choose to share health-related information (e.g., dietary goals or medical inquiries) with our support team, we treat this data as strictly confidential. We use it solely to fulfill your support request and never sell or use health information for advertising.
3. How We Use Information
We process your personal information for specific, transparent business purposes:
- Order Fulfillment: Processing payments, packaging shipments, issuing tracking info, and managing subscriptions.
- Customer Support: Answering inquiries, troubleshooting issues, and issuing refunds under our guarantee.
- Platform Improvement: Analyzing site usability, system performance, and optimizing product delivery.
- Communications: Sending transactional updates (order confirmations, delivery alerts) and promotional communications where permitted.
- Security & Compliance: Preventing fraud, verifying identities, and complying with consumer protection and tax laws.
6. Your Privacy Rights
Depending on your state of residence (including California, Colorado, Connecticut, Virginia, and Utah), you have specific privacy rights regarding your data:
- Right to Know: Request details about the categories and specific pieces of personal data we have collected.
- Right to Delete: Request deletion of personal information we maintain about you, subject to legal recordkeeping obligations.
- Right to Correct: Request correction of inaccurate personal details in your account profile.
- Opt-Out of Direct Marketing: Unsubscribe from marketing emails at any time using the link in the footer of any message.
7. Security & Data Retention
We implement industry-standard physical, technical, and administrative safeguards to protect your personal data against unauthorized access, loss, or misuse. We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.
8. Contact Our Privacy Team
If you have questions, comments, or requests regarding this Privacy Policy or your personal information, please reach out to us:
Email: privacy@loniqlife.com
Entity: Daredia Life Sciences LLC, USA