1. Shipping Rates & Options
All Loniq products ship in temperature-stable protective packaging to preserve the identity and potency of our formulas.
2. Processing & Transit Timelines
- Standard Fulfillment: Orders placed Monday through Friday before 2:00 PM EST begin processing the same business day. Orders placed after 2:00 PM EST or on weekends process the next business day.
- Transit Duration: Standard delivery takes 3 to 5 business days depending on your destination within the contiguous United States.
- Subscription Replenishments: Automated monthly subscription shipments process on your recurring order date and ship automatically via standard delivery.
Business Days Defined
Processing and transit days exclude weekends and official United States federal holidays. Orders submitted during holiday weekends will ship on the following business day.
3. Where We Ship
We deliver Loniq formulas across the United States:
- Contiguous United States: Standard 3–5 business day delivery.
- Alaska, Hawaii & U.S. Territories: Standard shipping available (please allow 2 to 4 additional transit days).
- P.O. Boxes & APO/FPO Addresses: Shipped exclusively via USPS Priority Mail.
- International Shipping: Currently, Loniq ships exclusively within the United States. International expansion details will be announced to our subscribers.
4. Tracking Your Package
Once your order is processed and packaged at our facility, an automated shipment confirmation containing your carrier tracking link (USPS, UPS, or FedEx) will be sent to your registered email address.
Please allow up to 24 hours for carrier tracking updates to register on their portal after label generation.
5. Address Accuracy & Modifications
Orders enter automated warehouse processing quickly to ensure rapid delivery. If you notice an error in your shipping address, please contact us immediately at support@loniqlife.com within 2 hours of order placement with the subject line "ADDRESS CHANGE - Order #[Number]".
Once an order has entered fulfillment, addresses cannot be altered. Undeliverable packages returned due to incorrect entry will be refunded minus carrier return freight fees.
6. Delayed, Damaged, or Lost Shipments
A. Stalled Tracking
If your shipment tracking has shown no movement for 5 consecutive business days, contact support so we can initiate an official carrier trace.
B. Damaged Package Upon Delivery
If your package arrives damaged, email us within 14 days at support@loniqlife.com with your order number and photo documentation. We will immediately dispatch a complimentary replacement without requiring you to return the damaged item.
C. Marked Delivered But Missing
If the carrier scan indicates delivery but you cannot locate the package, please check with household members and building management first. If it remains missing after 48 hours, notify our team for assistance.